Comments on: AT&T Allowing Home Activation For New iPhone 3G! http://www.addto10.com/att-allowing-home-activation-for-new-iphone-3g/ A continuation of the nerd vs. dork debate Tue, 13 Sep 2011 17:10:58 +0000 hourly 1 http://wordpress.org/?v=3.3 By: brent http://www.addto10.com/att-allowing-home-activation-for-new-iphone-3g/comment-page-1/#comment-125 brent Fri, 11 Jul 2008 16:28:05 +0000 http://www.addto10.com/?p=44#comment-125 If even after doing "everything they could" there was the possibility of the servers going down, there are still low-tech solutions they could have tried to help prevent a negative user-experience with the product. They could have allowed for pre-registering, limited the # of simultaneous users (perhaps by even tossing each request into a lottery to protect them from being bogged down), segmented the activation software so that the servers used to activate new phones would not conflict with pre-existing users just trying to upgrade their already-in-service iPhone's or iPod Touches, etc.. The possibilities are endless. The old saying, "there is never an excuse to be rude," holds true for customer service as well. There is always going to be a solution: throwing money at the problem isn't necessarily going to be it. -brent If even after doing “everything they could” there was the possibility of the servers going down, there are still low-tech solutions they could have tried to help prevent a negative user-experience with the product. They could have allowed for pre-registering, limited the # of simultaneous users (perhaps by even tossing each request into a lottery to protect them from being bogged down), segmented the activation software so that the servers used to activate new phones would not conflict with pre-existing users just trying to upgrade their already-in-service iPhone’s or iPod Touches, etc.. The possibilities are endless.

The old saying, “there is never an excuse to be rude,” holds true for customer service as well. There is always going to be a solution: throwing money at the problem isn’t necessarily going to be it.
-brent

]]> By: Rus http://www.addto10.com/att-allowing-home-activation-for-new-iphone-3g/comment-page-1/#comment-124 Rus Fri, 11 Jul 2008 16:17:50 +0000 http://www.addto10.com/?p=44#comment-124 why would it make you think twice - RIM servers have been down A LOT recently. No company could prepare for this and you can almost be assured that Apple did everything they could and spent HIGH dollar to go as smoothly as possible. It is probable that this is an AT&T problem anyway. why would it make you think twice – RIM servers have been down A LOT recently. No company could prepare for this and you can almost be assured that Apple did everything they could and spent HIGH dollar to go as smoothly as possible. It is probable that this is an AT&T problem anyway.

]]>